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Change phone on contract?

plopster
Level 1: Joiner
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Does anyone know if there is a way to change your phone at the beggining of your contract? I have the S24 and it is absoloutely garbage. My previous phone was the S10+ and it was superior in every way. I didn't buy 02 switch up, can you do it mid contract? Is there anything else they offer, apart from paying off your contract first?

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MI5
Level 94: Supreme
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@plopster 

You can only change for free within the first 14 days.

Guide: How does O2 Refresh work? 

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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