Change of Mind
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on 02-09-2020 09:26
Hi,
Can I return my handset to a store for a change of mind and get my new on, or do I have to send it away?
Thanks
Kev
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on 02-09-2020 09:30
Hi @KJJ_1982
If it's within 14 days, you can return it under the change of mind policy
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Veritas Numquam Perit
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on 02-09-2020 09:39
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on 02-09-2020 09:39
Hi,
Thank you for the reply. I'm just wondering how I go about it though? Whether I can return it to a shop (it was an online click and collect order) or whether I am required to send it back? I can't get through to anyone on the phones due to it not being an emergency.
Cheers
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02-09-2020 09:47 - edited 02-09-2020 09:52
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02-09-2020 09:47 - edited 02-09-2020 09:52
If you got it from the shop it has to be returned there, all in original packaging with order info and your ID.
Just to add, I would call the shop first to ensure there has been NO changes since Covid 19. I see the change of mind policy says nothing now about returning to the shop.
Veritas Numquam Perit
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on 02-09-2020 10:53
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on 02-09-2020 10:53
Thank you, will do.
Do you know if the swap for a new handset is there and then? (stock permitting of course)
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on 02-09-2020 10:56
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on 02-09-2020 10:56
Yes they will @KJJ_1982
If in stock.....
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on 02-09-2020 10:57
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on 02-09-2020 10:57
Smashing!
Thanks for your advice folks!
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on 02-09-2020 10:58
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on 02-09-2020 10:58
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-09-2020 12:58
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on 02-09-2020 12:58
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