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Change of Mind

KJJ_1982
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Hi,

 

Can I return my handset to a store for a change of mind and get my new on, or do I have to send it away?

 

Thanks

Kev

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Cleoriff
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Hi @KJJ_1982 

If it's within 14 days, you can return it under the change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Veritas Numquam Perit

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KJJ_1982
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Hi,

 

Thank you for the reply. I'm just wondering how I go about it though? Whether I can return it to a shop (it was an online click and collect order) or whether I am required to send it back? I can't get through to anyone on the phones due to it not being an emergency.

 

Cheers

 

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Cleoriff
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@KJJ_1982 

If you got it from the shop it has to be returned there, all in original packaging with order info and your ID.

Just to add, I would call the shop first to ensure there has been NO changes since Covid 19. I see the change of mind policy says nothing now about returning to the shop.

Veritas Numquam Perit

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KJJ_1982
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Thank you, will do.

 

Do you know if the swap for a new handset is there and then? (stock permitting of course)

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MI5
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Yes they will @KJJ_1982 

If in stock.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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KJJ_1982
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Smashing!

 

Thanks for your advice folks!

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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Best of luck @KJJ_1982 

Veritas Numquam Perit

Girl in a jacket
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