Change of Mind

[KJJ_1982]

Hi,

Can I return my handset to a store for a change of mind and get my new on, or do I have to send it away?

Thanks

Kev

[Cleoriff]

Hi @KJJ_1982 

If it's within 14 days, you can return it under the change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[KJJ_1982]

Hi,

Thank you for the reply. I'm just wondering how I go about it though? Whether I can return it to a shop (it was an online click and collect order) or whether I am required to send it back? I can't get through to anyone on the phones due to it not being an emergency.

Cheers

[Cleoriff]

@KJJ_1982 

If you got it from the shop it has to be returned there, all in original packaging with order info and your ID.

Just to add, I would call the shop first to ensure there has been NO changes since Covid 19. I see the change of mind policy says nothing now about returning to the shop.

[KJJ_1982]

Thank you, will do.

Do you know if the swap for a new handset is there and then? (stock permitting of course)

[MI5]

Yes they will @KJJ_1982 

If in stock.....

[KJJ_1982]

Smashing!

Thanks for your advice folks!

[MI5]

You're welcome

[Cleoriff]

Best of luck @KJJ_1982