Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

O2 data not working abroad...

Seen many posts already regarding this, but can’t seem to make it work. Data roaming turned on, APN changed to anything I’m missing? Every time I switch WiFi off I get hit with the ‘Could not activate mobile data network’ message, t...

Baaz by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! my new phone

just got my new phone but there is no sim with it . Will this come separately ?

mick2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Number porting within O2 ?

Hi,Here's the situation.I dropped my phone.My phone will cost £150 to repair.It will cost £100 to end my current contract.Is it possible to start a new contract with O2, on a new tariff, with a new number and a new phone......Then port my existing nu...

Kron by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi I was wondering how can I stop an auto top up service.Thanks

Gift by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Huawei p20 pro

I've had my phone since last November and love it, however, will all these problems with Google affect me, if so would O2 offer me a different phone or will I be stuck with a phone that won't work properly, many thanks

MickSmart by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Lots of calls recently from unknown, 0203 and 0208 numbers

Hi all, Just recently i have had an influx of calls from 0203, 0208 and unknown number calls on my mobile all between 1 and 5 pm in the day time. I never really use to get many of these but is this something that is affecting lots of other people or ...

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bwfcmad21 by Level 1: Joiner
  • 15 replies
  • 0 kudos

Resolved! o2 travel

why have I been charged 3 times £4.06 for o2 travel

glenn by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone not delivered

Ordered phone that was meant to arrive today. Tracking number doesn't work on uk mail site. Contacted O2 who told me to contact the courier, however when I contact them they say the tracking number doesn't exist.

Sav1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! charges for unintentional roaming while on free airport wifi

Has anyone else had issues with outrageous 02 charges when in transit at an airport? I have had no acceptable solution suggested from the online chat team - and when I was bounced to a supervisor I waited 45 minutes just for 'Lily' to reiterate the s...