Change my order

[Andytqy]

I've just signed up for galaxy tab a8 but think I want to change to A7. I can't get through on the phone. How can I do this?

[MI5]

@Andytqy 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

You need to keep trying

8.00am is the best time

contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Nash]

Why does o2 keep hanging up when I call them, this is horrible service!!!

[MI5]

Because they haven't figured out how to deal with Covid yet.....