Mobile return 10th day

chrishyper1988 · ‎02-01-2025

On my 10th day since I returned the upgrade as change of mind I'm still waiting for this to be removed off my account I use live chat and told the same crap every time we haven't received the phone back, they have received it back as I checked the tracking via royal mail, I gave them the tracking number and they still don't acknowledge it I'm fed up of O2 and will be glad to cancel my contract soon as the phones off my account

MI5 · ‎03-01-2025

Guide: Cancelling Your Contract

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-01-2025

Probably been lay on the floor in the warehouse over the Christmas and New Year holidays waiting to be scanned in

The worst possible time of year for returns I'm afraid

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Mollsy · ‎04-01-2025

Hi, I'm having exactly the same issue! Phone returned on 23 December (I refused delivery as advised by O2). Ive made numerous calls to O2 about this & being fobbed off every time. I've logged a complaint with O2. I'm beyond frustrated with them. I'm just about to phone again to see what the situation is. All I want to do is cancel (I'm within my 14 days cooling off period - been trying to cancel since 23 December).

Enlli · ‎04-01-2025

As you have logged a complaint you may find Customer Service Agents loath to take on any further communication.

Complaints are taking around 8 weeks at present

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.