YOUR CUSTOMER SERVICE IS USELESS - IT HAS TAKEN SINCE 10TH AUGUST TO RECEIVE 8 BILLS (BITS OF PAPER)

[NOISAFS]

Surely this cannot be just me - I have been trying to get 8 back bills that I cannot download online in order to complete my tax return since AUGUST 24!!!....back on the phone now ALMOST 4 MONTHS LATER as this still hasn't been sorted out.

15 or so phone calls, about 20 hours on the phone, endless largely incompetent agents (having to explain the same problem over and over) i could go on.

I e-mailed the complaints department 2 months ago - no reply, a ticket has been raised supposedly a number of times - nothing!!!

To say that I am astounded that I am still dealing with this is an understatement - on phone as I type this now and just being told I will receive them by the 10th DECEMBER!!!!

USELESS!!

[Enlli]

Well, we are all customers here so it's not our customer service but we will admit when they are bad the are so in a dramatic manner.

We can only pass you back to O2

Worth trying Payment Management 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

But if it is with official complaints then you may find a reluctance to get involved.

At least 8 weeks for complaints to be handled

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Oxonian]

If you @NOISAFS submitted your complaint more than two months' ago, you can now escalate it to the Ombudsman :- 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250924+V0.2.comp.pdf

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf