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Change eSim to nanosim

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Javier
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on ‎23-06-2020 21:11

on ‎23-06-2020 21:11

Currently I use an esim, but I am going to change the mobile that does not support and would have to change to nanosim, would I have to make a duplicate and does it have any extra cost?
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MI5
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on ‎23-06-2020 21:32

on ‎23-06-2020 21:32

@Javier 

Just order a new nano sim with your number on it and when you activate it, it will cancel the esim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎23-06-2020 21:16

on ‎23-06-2020 21:16

@Javier 

It's free, just call O2 to order a new sim card.

Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Javier
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on ‎23-06-2020 21:23

on ‎23-06-2020 21:23

Okay, and can I disable esim myself? How do I do it?

And would I have to request a duplicate of a nanosim or a new nanosim?
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MI5
Level 94: Supreme
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on ‎23-06-2020 21:32

on ‎23-06-2020 21:32

@Javier 

Just order a new nano sim with your number on it and when you activate it, it will cancel the esim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Javier
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on ‎23-06-2020 21:35

on ‎23-06-2020 21:35

Thanks a lot for your helping! slight_smile
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MI5
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on ‎23-06-2020 21:40

on ‎23-06-2020 21:40

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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