- 13536 Posts
- 106 Topics
- 309 Solutions
When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
- 13536 Posts
- 106 Topics
- 309 Solutions
We're now onto.
I used TrackID™ to find Brandenburg Concerto No. 3 in G Major, BWV 1048: I. Allegro by Pinchas Zukerman.
https://trackid.sonymobile.com/track/VU15TFBiWnBkTjY1d1ZxRWlCVlRZWm93WTJz
I used TrackID™ to find Brandenburg Concerto No. 3 in G Major, BWV 1048: I. Allegro by Pinchas Zukerman.
https://trackid.sonymobile.com/track/VU15TFBiWnBkTjY1d1ZxRWlCVlRZWm93WTJz
- 128110 Posts
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Fascinating choice of hold music. Is it chosen to make customers feel relaxed?
- 13536 Posts
- 106 Topics
- 309 Solutions
No, cuz it's long....
- 128110 Posts
- 835 Topics
- 7586 Solutions
They could try this...26 minutes long...Would make the wait more bearable...
- 5063 Posts
- 113 Topics
- 12 Solutions
- 13536 Posts
- 106 Topics
- 309 Solutions
Well, after today's half assed attempt to pay, whilst being on hold for the entire cd1 of classic greats, the nice man from SA came back to tell me his payments manager told me to call back tomorrow, that's super because I really did have nothing planned for such trivial things as a weekend, luckily I get Monday too after tomorrow fails..
Oh and the second I hung up, this arrived....
- 5063 Posts
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- 12 Solutions
- 11577 Posts
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- 13536 Posts
- 106 Topics
- 309 Solutions
Well, this morning I can say my payments all went through, 4 remaining payments including 1 test yesterday, all cleared without problem.
The fundamental thing in this what customer service didn't acknowledge (and yes, they at one time was asking me for my log in details..) was that the banks have no record of the failed (declined) payment request at all. The cs agents talk down to you as if it's 100% your fault and repeatedly tell you it MUST be your bank.
Believe me, if the managers of card transactions and fraud prevention at TSB & Halifax both tell me this, I'm taking their word for it.
My payments "seem" to be fixed, and only because a community manager actually listened and helped, unlike anyone else this has been told to at o2 cs.
My complaint letters have been sent and I do await the apologies for the systematic neglect of customer care towards myself, who I might remind, first reported this in late 2015
The fundamental thing in this what customer service didn't acknowledge (and yes, they at one time was asking me for my log in details..) was that the banks have no record of the failed (declined) payment request at all. The cs agents talk down to you as if it's 100% your fault and repeatedly tell you it MUST be your bank.
Believe me, if the managers of card transactions and fraud prevention at TSB & Halifax both tell me this, I'm taking their word for it.
My payments "seem" to be fixed, and only because a community manager actually listened and helped, unlike anyone else this has been told to at o2 cs.
My complaint letters have been sent and I do await the apologies for the systematic neglect of customer care towards myself, who I might remind, first reported this in late 2015
