Card payment system, Half a year on...

[viridis]

When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.

[gmarkj]

I think it must also be said well done for the seemingly infinite patience you have had during this, both for the situation and with the staff at the "helpline".
Fingers crossed it is on it's way to being fixed, but there should be some very far reaching reviews into how and why it went wrong, and why it took so long to resolve (if it is resolved); as well as some accountability for the issue and the decision to change from a working system to a badly flawed one!

[Cleoriff]

I just want to ask @viridis a question.

Have you any idea how this whole debacle has affected your credit rating? It must have had some impact as you have been having problems since November 2015 if I remember correctly?

[viridis]

I got a full report done last week before penning my letter.
Had to wait for a pin off experian....
No defaults recorded but two accounts shown as 1 late payment in last 6 months.

[jonsie]

Well that's something but hopefully they will get the late payments removed.

[Cleoriff]

I have been using Clear Score as well to check mine. Free at all times and they send me an email every month

https://www.clearscore.com/

[MI5]

Noddle is another good free one https://www.noddle.co.uk/

[nige4]

Well i'm still waiting for my issues to be sorted out.

They have been investigating it for near on 6 weeks now, or have they? That is the real question!

Smells like more BS to me!

[MI5]

Just out of interest and sorry if you've mentioned it already, but, how many accounts are you trying to pay @nige4 ?

[nige4]

No worries @MI5

Trying to pay 4 & no further forward than I was last october, Lost for words but laughable at the same time!

[MI5]

Cheers mate.
Apparently, the latest excuse is anti-fraud measures kicking in due to attempting multiple payments.
Doesn't explain why one won't go through though.....