Mobile phones direct Upgrade declined by 02

[dwalm]

Can anyone explain why my request to upgrade my phone via Mobile Phones Direct has been declined by 02?

[Bambino]

@dwalm This is a customer community. We have no access to that information. Customer service numbers are here: Guide: Coronavirus Community Help and Support 

I will also tag the O2 account Gurus to see if they can help.

@O2Kayleigh or @Anonymous any advice?

[O2Kayleigh]

@Bambino  Thank you for tagging me. @dwalm I will send you a private message now