Card payment system, Half a year on...

[viridis]

When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.

[Cleoriff]

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@Beenherebefore wrote:

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@Cleoriff wrote:

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@Beenherebefore wrote:
Do we know O2's bank details i.e sort code, account name, account number ?

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• Bank: HSBC
• Sort code: 40-02-50
• Account number: 11245163

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@viridis   Online bank transfer with as little information as possible is recommended.

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@Beenherebefore wrote:

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@Cleoriff wrote:

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@Beenherebefore wrote:
Do we know O2's bank details i.e sort code, account name, account number ?

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• Bank: HSBC
• Sort code: 40-02-50
• Account number: 11245163

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@viridis   Online bank transfer with as little information as possible is recommended.

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I think over the past 7 months @viridis has tried this...problems with refresh it appears as there are two payments required..

[viridis]

Problem with that is, not one advisor at o2 can tell me what I put in for device plan payment. Two have told me to put whole amount under the one account reference but then a customer on here did that before and it all went through as airtime.
Another deposit she made disappeared for about a month too.
Would you do it?

[jonsie]

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@viridis wrote:

Another deposit she made disappeared for about a month too.
Would you do it?

Not a chance in he'll. ...

[Beenherebefore]

Yes I would.....it's up to O2 to prove that they didn't receive the proceeds because you can prove that you did transfer the monies.

How they process the payments is down to them and their wonderfully reliable IT systems.

Edit : one additional point is that I would snail mail a remittance advice to O2 detailing the individual amounts remitted and their description.

[jonsie]

The big problem is getting a credit file default removed even though O2 are totally at fault. It's easy to come up with theory but we live in an automated world where O2's systems have had a problem since some idiot decided to 'improve' it with disastrous consequences for many customers. Trust a logical and trusted method for payment? The only sure thing is direct debit despite the alternative methods of payment that inevitably fail and condemn you to 6 years of financial ruin.

[Beenherebefore]

Court order will remove default with costs awarded against O2. Yes a big hassle but it would sort out O2 for good.

But I'm still sure that the FCA would be interested in O2's payment (system) problems.

Edit : I forgot a vital word

[MI5]

What problems?

[jonsie]

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@MI5 wrote:
What problems?

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The card issuer innit!

[viridis]

Today's hold music
I used TrackID™ to find Mozart: Symphony #40 In G Minor, K 550 - 1. Molto Allegro by James Levine: Chicago Symphony Orchestra.
https://trackid.sonymobile.com/track/ZUN2ZUtuLUgwemJuRmpLSTQ1dTQ0cy5Ib3Ew

[viridis]

He's just gone to get his manager, he too is wondering why, if my card declines on all airtimes it takes the device plans over the phone no problem.
Only took 7 months for someone to agree that it can't be the bank.