Cannot sign in to account

[AgentCooper]

Hi there,

I am trying to sign in to my account to pay my latest bill however it is asking me to enter my phone number to receive a verification text.

The problem is about one month ago I got a new German number (as I moved to Berlin) therefore my UK sim is useless. How can I log in and avoid the upcoming late payment charges? 

[Cleoriff]

@AgentCooper 

Did you keep the old sim?

If not you need to contact O2 from the numbers in this link Guide: Coronavirus Community Help and Support 

Guide: How to Pay Your Bill (Contract) 

[MI5]

@AgentCooper 

Your O2 SIM will still work to receive texts.

[AgentCooper]

I'm fairly certain the sim has gone forever as this is the last month I need to pay as I was able to log in without any kind of authentication for the entire length of my contract just using email. It's strange how this authentication process was put on my account almost the day after I requested my contract be canceled. Thank you for the help both of you.

[Cleoriff]

No Problem @AgentCooper 

Best of luck and stay safe.