Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment settings

How can I add my card details to my O2 account.

Resolved! Tablet issue

I purchased a tablet several years ago and I have paid it off but now I do not use the tablet only occasionally. I am still paying a tariff on this and want to cancel the tariff as I am paying for nothing. I am unable to find any info on the app to d...

Phone not working abroad

Hi, my phone is not working abroad, I have roaming on and correct tarrif set up with 02 for abroad etc. Tried a turn off phone, cleaned simm, any ideas

Resolved! set up on incorrect tariff

Just transferred mobile to O2 from Talktalk.I have pay monthly contract with unlimited calls but being charged for all calls.Showing 2 phone numbers on bill original sim number and my number ported from talktalk.It's costing me money!Not covered in Q...

Charged for call with 1 second duration in a number I don't recognize

Hello, In my bill analysis I seem to have called a UK mobile number that I do not recognize and charged for it. The duration of the call was just 1 sec. How can I found out what is happening? Thanks for your help in advance!

Resolved! Change the number with the upgrade

Hi, I would like to upgrade my current phone,and cgange current phone number on it, but keep the old one on the old device and keep paying for it, not sure how to do that?

Resolved! What’s the catch

Right so I’m eligible for a free upgrade even though I have 6 months left on my contract. My questions are is it really a free upgrade. They have offered to pay the remainder of my contract. Do I keep my old phone.

Resolved! Coronavirus bill issue

I lost my job due to coronavirus. My bill was due on 02 April 20, due to being ill (not related to virus) I contacted them on 07 may 20. To be honest, the conversation with the advisor was very quick. I explained my issues due 2 covid/illness and if ...

Resolved! Upgrade /order

Hello, yestarday I make a upgrade my plan, I order a new Phone and I pay for next Day delivery, I can't track my order. Could you tell me what happened with my order?

Resolved! Cant call out to pay my bill now restricted

Payment text system was replied to yes 5 times to use my card 202 cuts off emailed 02 only to get back we have cancelled our email service . Nightmare so even cancelling contract is not possible

O2

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