Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit score

Has anybody else had a notification on their credit report saying ‘unsecured loan’ from O2?I’m confused as I paid the rest of my contract and got a new phone on a new contract 4 months ago. Could it just be a late check?

Resolved! porting out two numbers

Hi,Currently I have 2 numbers on one account with O2 pay monthly. I want to take these to separate providers. I understand this means I need two separate PACs. Going via the O2 app I get one code only.How can I get two? Currently on hold with custome...

Sim card

I got an o2 phone from phones direct, phone came with o2 sim card ready to go, I opted for my number to be the same so I'm currently awaiting activation on o2 sim card, I got a text message saying this would be complete by 6pm 1st July. However it st...

Resolved! Swapping mobile broadband & number contract to a voice one

Good morning. I have a Mobile broadband contract with 02 and i also have a payg 02 sim. I wonder if i can swap the Mobile broadband contract to a data&voice one without closing this account and opening a new one. Also, i want to swap the mobile broad...

SMS over O2 WiFiCall - Plans to enable the service

As much as there is no support to provide SMS over WiFi (the same way as EE and Three do), I would like to know if there are plans to implement such functionality before the end of this year? I am based in a shielded office where WiFi calling is the ...

Resolved! contact

how do i speak to someone at o2

Resolved! Remove cap/ buffer

Hi I seem to have a buffer or cap on the extra I can spend on my phone. So if I enter a text competition I get a message saying I can’t enter again ect. How do I remove this

Sim only contract to 02 refresh

I just got a 18 month sim only contract with 02. I got told that in three months, I can upgrade to 02 refresh with a device. I would like to know whether I will undergo another credit check

Resolved! Upgrade due + ipad

My upgrade is overdue but I don’t want to upgrade my phone as my 8 is still going strong, I’m dropped it down to a cheaper rolling monthly payment but I want to get an iPad? Can I do this without it stoping my phone from working I.E it thinks that’s ...

Resolved! Order a new SIM card

Hi o2 communityI upgraded to the iPhone Pro max a few weeks ago online and o2 asked me if I wanted a new SIM card which I pressed noSince then I've read the iPhone Pro max needs the new SIM card to work much faster,is this true and if so how do I now...

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