Cannot print or download my bill

[Guge01]

Hi

I hope someone can help.

Everytime I try to print and download my latest bill, I get the error message below. Has anyone see it before? Waht can I do? When call the help desk they do not seem to be able to help, and try to charge me to send me a printout. Please help. Thanks

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.


Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1041316263&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=32a1b158-1ebf-4c07-a50e-ec6906593fb1
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 23/03/2020 20:09:09

[MI5]

@Guge01 

Clear cache and cookies then close browser and try again.

Using a different browser may also help.

Guide: How do I get to the 'Download Bill' page? 

[jonsie]

Edge browser seems to give the least problems.