Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change tariff

My contract expired last month , when I try to change tariff I get options I don’t want , too expensive . I saw the sim only offer of 20gb for .£15 . As I am already with o2 do I need to buy this new SIM card ?

Cannot Cancel Accounts

Please can someone help me. As a result of the current situation I am unable to get through to O2 Support. They have disabled their live chat and I have been trying for a week to get through via the telephone. I want to give 30 days notice to cancel ...

Bill payments

I’ve been told to self isolate for 14 days, unfortunately I’m an agency worker and they will not allow me to have any ssp. I’ve called and called O2 and no answer on anything, there threatening to terminate my contract and nothing I can to stop it. A...

New Phone and number transfer

Hello my old contract is over I wanted to get a new phone but stay with my old number how can I do it in the current situation like all salons and customer service is closed.

0800 numbers

Hi, if I call an 0800 number does this come out of my free minutes I have on my tariff? Thanks

Changing my device contract length

How can I change my device plan? I’m currently on a 36month contract and want to change it to either a 12 or 6 month contract. [Edit: topic title clarified]

Bill

I have been temporarily payed off my work and waiting for universal credit i cant aford to pay my bill just now is there anything o2 can do to help

Billing

Can somebody help me I’ve paid my monthly bill on the 2nd of April and now I’m receiving texts and emails saying it’s not been paid!!!

Calls from other countries

I keep getting phone calls from other countries it rings for for 2 seconds and then stops I have blocked the number but then end up with a different country calling. How do I stop this without having to keep blocking individually?

I paid march's bill in full

Hi all. I paid last month's bill 30th. Since 2nd April I have received emails and texts asking for the payment on the device plan. But not my airtime plan. They are threatening to disconnect me. I am unable to get hold of anyone one to sort it out. I...

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