on 09-09-2024 23:22
Due to poor customer service, I am thinking about cancelling my contract with o2, currently I am waiting on a device that’s still processing, I want to get the device from a different provider, as they have the stock, so once I get the device I am waiting on from o2, can I take it to my local store and return it as long as it’s within the 14 day cool off period??
on 10-09-2024 08:17
If you ordered through a store, yes.
If not, you need to return it via the channel you received it.
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
on 10-09-2024 08:29
on 10-09-2024 08:29
Thank you, and if I return the device I am waiting on will I still be able to cancel my whole contract without incurring any charges as I am in a cooling off period
on 10-09-2024 08:50
Yes you can