Cancelling my Contract

[Anonymous]

Hi,

Does anyone have an email address I can use to cancel my contract. I won't be needing my UK contract as I am currently overseas and it is up in May. So an email address would be ideal, but cannot find one on the site, and live chat no good where I am.

Cheers

[Cleoriff · Accepted solution]

Hi @Anonymous 

You wont find an email address to cancel a contract .You will need to contact Customer services on 202 to do this http://www.o2.co.uk/contactus

Phoning from abroad

+44 3448090202 Free†

Here is a helpful link on cancelling http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[Cleoriff]

Just to add (though this is contained in the link I provided) ...you will need to give 30 days notice to cancel your contract. You can do this via letter and send it to this address (advised to be sent via recorded delivery)

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[Anonymous]

@CleoriffThat's great thankyou very much for your help. Got the letter already and re edited! Thanks again!

[Cleoriff]

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@Anonymous wrote:

@CleoriffThat's great thankyou very much for your help. Got the letter already and re edited! Thanks again!

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Good news. Happy to help and hope all goes well

[jonsie]

Just as an aside to the helpful advice already given, as you are overseas you might want to get the phone unlocked if you haven't already done so. This will allow you to use a local sim in the phone and is free for you on contract. It's just a simple online form to fill in.

http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network#qs