Cancelling contrac5

[Amy1]

I want to cancel my contract and keep the phone I have now and keep the same number how do I go about doing that
And how it I don't cancel now how do I do it when my contract up

[Bambino]

@Amy1 Take a look here: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[b4u2]

Contact customer services on 8002 from your handset

[Bambino]

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@b4u2 wrote:
Contact customer services on 8002 from your handset

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That's the number if you're a business customer. Pay Monthly customers should call 202.

[MI5 · Accepted solution]

If on refresh you need to pay off your device plan which gives you the freedom to either cancel or change airtime plan to whatever suits you.
If you wish to retain your number I guess you'll wish to change to PAYG or you courgette your pac to move to a different network.
Some help here on refresh and getting your pac.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[EmilieT]

Hi @Amy1, and welcome to the forum  I hope the information above is what you were after, but please do let us know how you're getting on and if there's anything else the Community could help with!