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Level 1: Joiner
Posts: 1
Registered: ‎06-09-2018
Accepted Solution

Cancelling contrac5

I want to cancel my contract and keep the phone I have now and keep the same number how do I go about doing that
And how it I don't cancel now how do I do it when my contract up
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Level 64: Magistrate
Posts: 13,089
Registered: ‎31-03-2010

Re: Cancelling contrac5

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Level 4: Observant
Posts: 167
Registered: ‎04-08-2016

Re: Cancelling contrac5

Contact customer services on 8002 from your handset
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Level 64: Magistrate
Posts: 13,089
Registered: ‎31-03-2010

Re: Cancelling contrac5


@b4u2 wrote:
Contact customer services on 8002 from your handset

That's the number if you're a business customer. Pay Monthly customers should call 202.

I DO NOT WORK FOR O2



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Posts: 90,503
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: Cancelling contrac5

If on refresh you need to pay off your device plan which gives you the freedom to either cancel or change airtime plan to whatever suits you.
If you wish to retain your number I guess you'll wish to change to PAYG or you courgette your pac to move to a different network.
Some help here on refresh and getting your pac.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,415
Registered: ‎18-04-2018

Re: Cancelling contrac5

Hi @Amy1, and welcome to the forum Wave I hope the information above is what you were after, but please do let us know how you're getting on and if there's anything else the Community could help with!

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