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Cancelled contract - still being charged

AS34838
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I anticipate a similar experience after being on the phone for over 1 hour and not getting a satisfactory response. O2 have promised to credit my phone account and to call me back within 24 hours to arrange transfer to my bank account. Because of the prior discussion I am not confident that O2 will actually do either...hence I am asking if your issue was resolved by them paying £260 into your bank account?

 

[reference to older topic with similar issue here]

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AS34838
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Another short update: still no funds in my account as of today but still anticipating 🙂

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jonsie
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Cleoriff
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Best of luck @AS34838. Hope it's refunded soon. wink

Veritas Numquam Perit

Girl in a jacket
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AS34838
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I am happy to confirm that all the funds I was expecting to be repaid...now have been. Credited to my account today as promised. Many (many) thanks to Marjo for the invaluable help provided, this would not have been possible otherise. Not only that but I can see that no further payments have been taken for this phone this month (I will ensure this continues).

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MI5
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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That's good to hear @AS34838 wink:wink:

Veritas Numquam Perit

Girl in a jacket
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jonsie
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