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Cancellation

Carley_1992
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Hello, I’m in desperate need of a new phone due to screen damage, does anyone know if I can pay off my remaining device plan but am I able to cancel my airtime plan? I’m in 02 refresh

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madasaf1sh
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@Carley_1992 

 

Yes, as soon as you pay off your Device Plan you can ask o2 to cancel the airtime at the same time, or you can upgrade your device and start a new refresh plan. 


To pay off your device plan you will need to call o2 on 0344 809 0202 from any none o2 phone or 202 from an o2 phone.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
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@Carley_1992 

 

Yes, as soon as you pay off your Device Plan you can ask o2 to cancel the airtime at the same time, or you can upgrade your device and start a new refresh plan. 


To pay off your device plan you will need to call o2 on 0344 809 0202 from any none o2 phone or 202 from an o2 phone.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
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@Carley_1992 If there's anything you're not clear about, take a look here: How does O2 Refresh work?

I DO NOT WORK FOR O2



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