Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Getting an invoice

There appears to be no actual support from O2, maybe this will work. I recently did a top-up on a Pay As You Go SIM. I'd like to see if i can get a proper receipt instead of just an email. I tried the Contact Us page but it's just loops round - if yo...

Standard UK numbers

O2 have messaged me to say I have unlimited calls for 31 days to Standard UK numbers. Does this include UK mobile numbers?

JC2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Upgrade to Sim only

Hello, I am trying to upgrade early but I don't want a new phone, just a sim only option. My basket is not letting me checkout saying I am not eligible despite telling me I am when I click in. Any ideas?Many thanks in advance, Katie

KatieC by Level 1: Joiner
  • 4 replies
  • 0 kudos

Wifi payment

Morning I'm having trouble pay pay for my wifi the number is xxxxxxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

Minnie by Level 1: Joiner
  • 5 replies
  • 0 kudos


Hi there, ordered an upgrade online 2 days ago and was just wondering if anyone else has done this and how long it takes to be dispatched? Thanks in advance

Natasha4 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Restricted services due to high cost call

On Tuesday I made a call that cost me £150 (it was an accident). O2 emailed me to say my account had been suspended because I needed to pay that amount and that it could take 4-24 hours for the restrictions on my account to be lifted. It’s now been 3...

Mozzie92 by Level 1: Joiner
  • 3 replies
  • 0 kudos

wront number on account

my account is showing as being under my sons sim only phone instead of my number which is contract so i cant add a watch to my account because account is showing as a diferent number than main account number i cant get an answer through my o2 as it k...

Garykent by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel o2 phone insurance

Hello,Can someone please let me know how to cancel my o2 phone insurance, I rang but after going through the phone options it’s not an emergency and given the time we are in I don’t feel right just staying on hold. I would like to cancel my phone ins...

Truly by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrade direct debit

I am able to upgrade, but I don't want to ser up direct debit, I pay my phone bill by company credit card and this my preferred method of payment. Can I still upgrade without setting up direct debit?


I have two Bill's airtime and device can I pay my device plan at a later date

Suzy1 by Level 1: Joiner
  • 1 replies
  • 0 kudos