Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Got an eSIM but it's not recognised and cannot add it to MyO2

Bought an O2 eSIM from an Internet provider. It works great but I cannot add it to my O2 and whenever I try to, I'm told it's not recognised.

Resolved! Refund

Hi I’ve just tried to get a contact phone I paid the 30 upfront cost by Apple Pay and it didn’t go through said I needed a 380 upfront cost but taken the 30 pound from my bank

Resolved! Blocked phone

Hi I'm looking for advice. With times lately work has been scarce and I've struggled to keep up with the bills. My daughters phones been cut off now, can't even access it . Now my issue is I can't remember her password for 'my o2' to go on and pay th...

Resolved! Payment

Hi I have just made another payment of £100 to my account how can I reactivate my phone so I can use it again

Resolved! Sim was working now not provisioned

Hello I arrived in the maldives and I had signal for the first day then ordered o2 travel then now my phones saying sim not provisioned can you help me at all

Resolved! Phones been shut off but need to pay my bill and can’t ring so how am I supposed to pay my bill

My phone has been shut off and I need to ring 02 to pay my bill but can’t and the app won’t let me log in how am I supposed to pay the bill

Resolved! 5G not working on iPhone 13 pro and unconsented tariff change

I recently purchased an iphone 13 pro max from Apple, and put my sim into the phone and it worked except 5G never connected. I know I get 5G in my area as my Mums phone gets full bars all of the time. I put her O2 sim into my phone and 5G connected i...

Resolved! Withdraw deposit

Hi, I paid an extra £300 deposit and I'm looking to withdraw it now the correct time has passed

Resolved! My device and sim motor working

What can I do my mobile blocked and my sim which is not recieving calls and to call any numbers. I can't send text messages it has been a month. They are taking full payment without using services. I put 3 times 0wrong pin and they block me. They are...

Roaming Speeds Throttled

I took out an o2 contract with the o2 Travel Inclusive feature giving me use of my phone in the USA, Canada etc. I understand the limit of 1220 mins and texts per day but I think it unfair that you throttle the speeds when roaming abroad. Three and V...

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