Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Possibility of early upgrade

Has anyone successfully managed to upgrade early without paying the device amount? My phone is broken and has been rendered basically unusable, I have £142 left to pay on my device which will be paid off in November. Will I understand this is a term ...

Resolved! Extras

Hi so feeling a bit miffed. I received a text from 02 about getting up to 6 months free of extras. Could choose Apple Music, audible, cafeyn, McAfee. Just needed to text to 21500 with my choice. Well it turns out I’m supposed to receive a link. Nothi...

Resolved! Screen broke

I have recently got a new contract with 02 can I get a my screen fixed with them

Resolved! cant pay untill 27th

cant call any one to call back

Resolved! Replace existing O2 number with existing other number

Hi,I have a sim and number with Giffgaff. I also have a sim and number with O2, on a monthly plan that includes a device plan. I would like to use just O2 going forward, but I want to keep my Giffgaff number and get rid of my O2 number. Am I able to ...

Resolved! Free £50

On the 25th of March I was promised £50 for my upgrade being delayed and haven't received the money yet,how long does it take

Resolved! Got an eSIM but it's not recognised and cannot add it to MyO2

Bought an O2 eSIM from an Internet provider. It works great but I cannot add it to my O2 and whenever I try to, I'm told it's not recognised.

Resolved! Refund

Hi I’ve just tried to get a contact phone I paid the 30 upfront cost by Apple Pay and it didn’t go through said I needed a 380 upfront cost but taken the 30 pound from my bank

Resolved! Blocked phone

Hi I'm looking for advice. With times lately work has been scarce and I've struggled to keep up with the bills. My daughters phones been cut off now, can't even access it . Now my issue is I can't remember her password for 'my o2' to go on and pay th...

Resolved! Payment

Hi I have just made another payment of £100 to my account how can I reactivate my phone so I can use it again

O2

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