Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone bill

I have paid bill and my phone is still restricted

Resolved! Credit Balance

I have a large credit balance on my PAYG account. If I transferred to pay monthly, can this credit balance be used to make the monthly payments? If not, in which circumstances would the credit balance be used rather than taking money from my bank acc...

Resolved! Itemised bills online

Does anyone know if it’s possible to see past itemised bills online for my account

Resolved! Discount code

Hi, so yesterday I changed over to a new phone which is now under my name instead of my parents so I am now paying for it, however I have a discount code from UNiDAYS which I can use to get money off my monthly payment but I don’t know where to put t...

Resolved! People saying I called them but haven’t

I had a very angry lady on the phone this morning saying I called them but I haven’t even touched my phone until she called.

Resolved! SIM card

I have put a new SIM card into my phone what isn’t working at the moment, I want to change over to my old number how do I do this

Resolved! Lost job , can't afford bill

Hi everyone... I need some advice, I have lost my job due to covid and now won't be able to afford my next bill... could o2 drop me to a lower tariff as I know I wouldn't be able to terminate my contract.. I am really worried about this

Resolved! S22 ultra & s8 tab ultra

Can anyone from o2 tell me if they have any idea of when the s22 ultra & s8 tab ultra are going to be in stock to be delivered? ordered both on the 9th march still waiting with no update!also will the free galaxy buds be upheld due to the lateness of...

Resolved! Wrong order

Hi I placed an order yesterday but I’ve ordered the wrong model. Can you please help? order number ms-120231206

Resolved! Incorrect monthly billing

Despite many inquiries and requests, my monthly bill is still being billed incorrectly. I would like to make an official complaint with a request for a refund of incorrectly calculated bills. Please provide an e-mail address to which I can send a com...

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