Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can’t get internet connection on phone in Italy

Hi. I’m on holiday in Italy but can’t send or receive texts, or search internet. I’ve switched data roaming on and have trying switching phone off and then back on. Still no joy. Have used phone aboard many times previously and can’t figure out what ...

Resolved! Scam text received ?

I received this text, on Friday 8th April 2022. My account is paid correctly - I did try and ask O2UK if it’s genuine or to elaborate on my account - but the O2UK overseas call centre people, do not have the grasp of English or a screen script, that ...

Resolved! Billing

Hi. Why am I over charged on my contract. I received a letter a while back saying my price has been dropped to £17.99 a month. Why am I paying much more higher?

Resolved! not sure if my contract has been accepted

so yesterday morning (very early like 12am lol) I decided to take out a phone contract for the iPhone 13. its my first contract with any network so I wasn't 100% sure it would go through, I filled out all my details and o2 took (not pending) the £30 ...

Resolved! Pass contract over to owner

My ex is on my contract, is there a way to pass it over to him, so i dont have to deal with it

Resolved! Money

Hi i have had a upfront cost taken from my account but the credit was decline on my account

New to 02 receiving calls issue.

So I recently moved from Virgin to O2 after changing my virgin package to the new ultimate volt. Using the O2 SIM now, ive ported over my old number. I'm using a Samsung Galaxy Z Fold 3 and have had 0 issues on Virgin Mobile. Mobile data is fine, sen...

Resolved! Change order

I've ordered an additional sim today off the website, 15gb for 8.00 Just been on my o2 app and see I can order the same sim but with 20gb for 8.00How can I change my order before the new sim is dispatched thanks

Resolved! New contract

Hi, my contract does not expire till 24th May. I now have another phone and I have requested a new tariff. I have a new 5g sim, but a different telephone number?? I had requested to keep my old number. I understand that i will still pay my current ra...

Resolved! New Sim has half strength signal

Before I contact O2 I thought I’d come here first to see if there’s anything I could try first. I upgraded my contract last week, as a result of which O2 sent me a new sim for my handset (iPhone 13). On my previous SIM card I had full signal (4G) all...

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