Cancellation

[PPT]

I placed an order with o2 but my credit score is low so I cancelled the order but I was charged with upfront of 30 when can I get that back

[MI5 · Accepted solution]

@PPT 

It will be automatically returned to your bank within 4 to 5 days. 

[kase]

i asked for sim + device but i recived only sim.

[MI5]

@kase 

The best number to call on appears to be 0800 587 4005

[Cleoriff]

Hi @kase 

Just to be clear, the 'you guys' you're referring to, are customers like yourself. We don't work for O2 and you have posted on a community forum.

So if you need to speak to O2 then contact them via the numbers in this guide. Guide: Coronavirus Community Help and Support 

[kase]

hi , thanks guys for your help. am new to all this and am just *bleep* with all this, and  how tramis has been done nothing else.. and by you guys i mean o2 lol. i really apriciate thanks for the info.

[Cleoriff]

@kase 

Ok, just call O2 on the numbers given above.