Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why have you added on £8 to my bill?

My tariff is supposed to be £80 and it’s £88??

Resolved! Order issues

Hello there, I have made an order this afternoon for an iPhone SE 2020 on a 24 months plan and after paying for an upfront cost of £140, then a deposit of £125 which I was happy to pay as I am looking for instalments just so to take it easy in such h...

Resolved! discount on a new contract

Hi, I have a discount number I want to add to a new purchase on my account I hae a dicount number but need to add to the O2 account. In the O2 shop in Merther Tydfil they told me I need to add the discount on line but not sure how to do this. My code...

Resolved! Disney+ Discount

Hi, the £2.00 Disney discount hasn't been taken from my monthly bill for the past two months. It's paid throuh google pay so added to my monthly bill.

Resolved! warranty for tablet

do I need to register a device with manufacturer when it is on a contract with o2

Resolved! New phone

I ordered my upgrade but ordered the wrong colour by mistake. How do I change it before the next day delivery arrives?!

Swap SIM for IPads doesn’t work and no customer service

Bought myself a brand new IPad 2020 and was looking forward to using it. The transfer of data was smooth, Apple got it right but then the problems with the O2 SIM card began. Seven hours later I have learned two things 1) don't but an iPad with data ...