Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data usage

Please can you explain the entries for data usage on my bill. There are a lot of entries - nearly every night - timed at 00:00:00. I am not normally using my phone at midnight and these data entries make up most of my monthly allowance on the June bi...

Resolved! change tariff

When I joined 02 i was told i could change my Tariff after 30 days ? what is the phone numbert to speak to 0 2 ?

Need longer to pay

As the live chat is not working, is there an email address for management. I can ask for longer to pay my bill?

moving from payg to pay monthly

bought new apple SE and pay monthly contract with intent of moving payg number to new contract. Completed form on line to make request (twice) and followed instructions and nothing has happened and can't reach anyone at O2. Now 7 weeks since purchase...

Heads Up - Phishing Scam - +447826946756

Hi All Heads up that I received a text message from +447826946756 Note: I've separated the link with a space between each character, so no-one clicks on it by mistake. with the following message: "O2: Payment for your latest bill could not be process...

Texts

Hello I’ve recently brought a phone for my other half and he has it on pay monthly but recently his texts won’t send to most of his contacts and he has restated his phone several times and it won’t work I don’t know what else to do as I can’t get in ...

Samsung Galaxy S20 battery drain

I've recently upgraded from a Huawei P20 Pro to a Samsung Galaxy S20 5G ive had it for 3 days and I've been really disappointed with the battery.I'm pretty savy knowing about background running apps and making sure I don't have too many notifications...

Pay Monthly extra charges need blocking

Hi,I have a contract mobile for my 11 year old.I have recently checked my bills and I have been charged £3 a week by some company called red27mobile. He has not downoladed or consented to any such, I have contacted this scam company and they asked me...

Overcharged

I have been overcharged for my airtime for 2 months in a row now and can’t get speaking to anyone. Any ideas what number I can phone?

Resolved! New Contract.....Zero information

Hi,I have pre-ordered the Sony Xperia 1 ii on the 4th, this is my first o2 contract as I am currently on EE...I have a £30 charge to my bank account and everything seemed to process fine. Except I never recieved any confirmation via email or other co...

O2

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