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Level 1: Joiner
Posts: 1
Registered: ‎14-07-2017
Accepted Solution

Cancellation of mobile broadband

I asked for my mobile broadband to be cancelled back in December last year and I am still getting billed for it.
Level 6: Acolyte
Posts: 71
Registered: ‎16-02-2018

Re: Cancellation of mobile broadband

[ Edited ]

Hey there David69

That doesn't sound good. Did you give them 30 day notice? If you did then it doesn't sound like they put it through. 

Give o2 a call on 202 or on  0344 809 0202 and find out what's happening and why they keep charging you.

Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: Cancellation of mobile broadband

@David69 you need to follow the "how to" here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Cancellation of mobile broadband

Hey @David69, and sorry to hear you've had some issues with this account! Did you get a chance to check the advice above yet?

 

Let us know how you get on, and if you have any other questions! slight smile

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