on 25-05-2018 15:24
I've managed to get myself into quite a predicament, i've recently joined online banking & noticed £30 a month is being taken out of my account for a O2 contract. However my contract ended roughly a year ago of which i was assured it would just terminate once the 2 years were up, which has not been the case. My fault should have investigated it further. Since then i am now on a SIM only deal on the same phone however i fear i do not have the correct details to go forward with canelling it through the current process being i don't have the papers which supplies the information such as my old mobile/account number. Is they any way around this?
Solved! Go to Solution.
on 25-05-2018 15:28
You need to call customer services to sort this out and we have a guide to calcelling here for you https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
25-05-2018 18:05 - edited 25-05-2018 18:07
If you look on online banking @Kris1 you'll find inside the transaction of the O2 charge(s) something called a GED number which links the banking transaction to your account. If you give that to whoever you are talking to in the billing section of customer services, they should be able to track down your details quite easily. You will then need to close your account per the details referred to in the guide.
on 29-05-2018 10:43
Hi @Kris1 Have you made any progress on this or do you need further help? I hope the info from our members above was helpful, and welcome to the forum!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?