Solved: Cancel

Malc · ‎05-08-2018

How to cancel contract within 14 days

Cleoriff · ‎05-08-2018

If you have had your device less than 14 days then O2 operate a change of mind policy. You can return it with no cost to yourself https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If it's over 14 days then you would cancel as normal via info in this link

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎05-08-2018

Hi @Malc

If you have had your device less than 14 days then O2 operate a change of mind policy. You can return it with no cost to yourself https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If it's over 14 days then you would cancel as normal via info in this link

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Veritas Numquam Perit

MI5 · ‎05-08-2018

If purchased in store, take it back to the store you purchased it from. If an online order, you should have a returns label and instructions in the packaging or call customer service on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎06-08-2018

Hi @Malc, welcome to our community and sorry to hear that you'd like to cancel. Please take a look at the helpful information above from our members - let us know if you have any additional questions?

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