Cancel order.

[Gonia]

I placed an order for the phone. I did not receive it. I called three times and always promised to solve the problem. I do not have a phone or sim cards. I bought a new phone somewhere else. The contract did not come to fruition due to the fault of the operator. Do not tell me I'm supposed to make a phone call because I do not have patience anymore. Is it enough that I will not pay, or should I take other steps? I also wrote a complaint and I have to wait 10 days.

[MI5 · Accepted solution]

@Gonia I'm afraid you do have to call customer service to sort it out or else they will continue to bill you for the contract http://www.o2.co.uk/contactus

[EmilieT]

Hi @Gonia, how are you getting on with this since you last posted? Did you get a chance to reach out to Customer Service to get it all sorted?

[Gonia]

Since that time I called several times. I was even in the O2 living room in central London - where two employees could not deal with it either. I have everything filmed on the phone. They called for service on my behalf.
The case is always the same:
1. telephone for service
2. checking passwords
3. I describe the problem
4. I am waiting and listening to music
5. switch me to someone else and start from point 2
I stand for about an hour and o2 wins - I throw a furious handset.
Two days ago I tried to solve the matter in a chat.
Also the same technique - please wait until I switch to someone else.
But there is progress:
another person checked UK mail and it turned out that O2 did not send a phone to me.
I was offered to file a complaint and I am waiting 3 days.
My account still says that I have a new number and a new phone and they urge me to pay the overdue bill and threaten interest.
I've been fighting O2 for 20 days and no one can do anything.

Interestingly, I signed the contract within 5 minutes.

[Gonia]

I do not understand why someone marked my problem as solved ?? it's a lie. All the time they call me to pay for the phone they did not send?

[Gonia]

please, moderator of this thread about downloading the mark - SOLVED

[EmilieT]

Hi @Gonia, I'm sorry to hear this is still ongoing. Just to double check - have you already filed a complaint?

If you have we won't be able to help further on our end, but if you haven't yet I'd gladly check with our gurus if they're able to help, as you've been struggling with it for a while. Either way, do let us know how you get on please

[Gonia]

 check every day and every day there is a call for payment. I also chat every day and no one can help

[Voyteck]

Hello its me Gonia.

o2 destroyed my account !!!!!!!
I can not log in and I can not post on the forum, but I will not close my mouth.
I am writing from my husband's account - I hope he will not bear this consequence.
What's next in my case? I received two e-mails from O2 today, which I will quote in part:

19 jan 2013 8:43

...

Hello Malgorzata

Thanks for your query.

Firstly let me apologise for the service you’ve received. This wasn’t to our usual high standards. Customer satisfaction is something we at O2 take extremely seriously, as we feel this is how we set ourselves apart from the competition.

...

19 jan 2013 11:29

...

Dear malgorzata,

Your mobile phone bill  is currently overdue. The outstanding amount is 
£15.81.

We'll add a late payment charge of £3.50 to your next bill if you don't 
pay in the next four days.

...

I do not have strength anymore - I want to cry!!!

I can not understand it - I talked on the phone - I lost count how many, I talked personally with the service in the salon several times I talked to chat and email
everyone nods, they say they understand and no change - they still demand payment for a contract that is not valid - I'm stupid
o2 makes me a fool?

[MI5]

@Voyteck @Gonia have you answered the questions asked by @EmilieT who is trying to help you?