Solved: Cancel contract

TP185 · ‎14-04-2018

I am asking on behalf of my deceased brother in law, he took out a 02 mobile contract in December 2017, unfortunatly he died last week. I can't find anywhere on the web site how we can cancel the contract. Please advise.

Rycal · ‎15-04-2018

Sorry for your loss.

If it's easier for you you can get help in an O2 store. You will need a copy of the death certificate which the staff will fax off to the bereavement team with a cover letter stating the customers details.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

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Bambino · ‎14-04-2018

@TP185 Sorry for your loss. You need to contact customer service in the morning. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎14-04-2018

Sorry to hear your news.
You need to contact customer services http://www.o2.co.uk/contactus and ask for the bereavement team.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-04-2018

Hi @TP185 So sorry to hear of your loss.

Please follow the above advice and I hope things get sorted quickly x

Veritas Numquam Perit

jonsie · ‎15-04-2018

As said, call customer service but they can be contacted by email if the address is still live

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Sorry for your loss 😩

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Rycal · ‎15-04-2018

Sorry for your loss.

If it's easier for you you can get help in an O2 store. You will need a copy of the death certificate which the staff will fax off to the bereavement team with a cover letter stating the customers details.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

TP185 · ‎15-04-2018

Thank you everyone for your expressions of sympathy and advice I will follow the advice and hopefully have the issue resolved.

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