Signed up to the 02ID virgin media to access my account.
2 days later, someone's got in my account and bought 2 phones off my account and spent £148.00
I spent nearly 3 - (ANOTHER 2 IN THE EVNEING) STILL NOTIHNG - hours on hold and when I FINALLY did get through, the person did not follow through with my request nore care that how long I was on hold and how unhappy I was. ITS STILL CHARGING ME FOR 2 PHONES, ITS LIKE HE WASNT EVEN LISTENING!
After having someone access my account, you would think 3 hours on hold and the service would have been better and even fixed but still nothing, taken days to still get through. Emails sent, even a letter has gone, the virtual assistance is just terrible, such a waste of time.
Sorry I am not happy, and given up. CANCELLING MY ACCOUNT WHEN IM FINALLY GET THROUGH.
