Cancel Pre-order upgrade @ in store Carphone Warehouse

[Anonymous]

Hi!

New here! So I upgraded on Saturday but the upgrade was a pre-oreder. Can I cancel the upgrade altogether?

Thanks!

[MI5]

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@Anonymous wrote:
So I called CAB and Trading Standards... apparently an upgrade is not considered a new contract so it is completely legal to not have a cooling down period. However because it is a pre-order, the contract hasn't technically started yet so that's my get out clause.

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Go back to CPW with the info from CAB as your ammo

[Anonymous · Accepted solution]

Thanks all for you replies! After writing an email to CPW they got in touch with me and they have agreed to cancel the pre-order. The reason given was similar to what CAB told me. To O2 my "upgrade" had not been activated so there was leeway to cancel it. Also, because I didn't have a phone ( because it was pre-ordered) and I actually have not seen the phone it is understandable that I might want to cancel. I obviously also argued that the manager's idea of me arguing in store with the sales advisor (and that it was my word against his) was terrible customer service. So they left me off the hook. I have now terminated my contract with O2. I can't fault O2's customer service it was great! SO great that I "almost" felt bad to cancel my contract. However I'll never ever use CPW again. Or if I do it will only be online.

[MI5]

Good news.

[jonsie]

I'm happy that you sorted the problem but it goes to show the lengths these companies will go to. You shouldn't have to be quoting consumer law and scrutinising their t&c's.

[Cleoriff]

Excellent news @Anonymous It took some work on your part but you got there in the end. Well done..