Cancel Pre-order upgrade @ in store Carphone Warehouse

[Anonymous]

Hi!

New here! So I upgraded on Saturday but the upgrade was a pre-oreder. Can I cancel the upgrade altogether?

Thanks!

[jonsie]

Sounds like the salesman sees his commission going. You need to insist and speak to the manager.

[Cleoriff]

What an outrage. Whatever the saleman thinks...he needs to be re-trained in the SOGA and terms and conditions for a sale of a mobile phone. I would be complaining about him for wasting my time...

[Anonymous]

No they said no, they showed me their website. There is no cooling off period for O2 upgrades done at Carphone Warehouse

[MI5]

I really don't think that is legal, but what you could do is wait until you receive it and then cancel within 14 days directly with O2, I guess?

[Anonymous]

I spoke to the manager, they showed me their website where it does indeed say there's no cooling off period with O2 upgrades. I was not warned about this. They want me to argue directly with the salesman in front of a different manager.

[Cleoriff]

Go for the 14 day change your mind period then

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{ef911dd0-041a-11df-f38f-00000...

This taken from CPW T&C's

[Beenherebefore]

Can you post a link please ?

"it does indeed say there's no cooling off period with O2 upgrades"

[Anonymous]

This is what they quote http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{11a18a50-bcb7-11de-e56d-00000...

[Cleoriff]

If you look at my post above (16) @Anonymous I linked to t&c's. I would just go for change of mind and return within the 14 days ....

[Anonymous]

Thanks Cleoriff! I did quote that and they said it didn't apply for O2 upgrades.