Solved: Insurance

Anonymous · ‎20-04-2016

Hi

Im hoping someone can help me.
I purchased a phone through the carphone warehouse as i have done for the past 4 years.
Everytime i insure my phone directly through O2.
However this time they are refusing stating i purchased this from the carphone warehouse so they cant do it!
When i have pointed out that in the past they have done this i was told i was mistaken!!!

Any help would be appreciated.

Thanks

PhoneDoc · ‎20-04-2016

Hi there @Anonymous . O2 Insurance can now only be taken out by customers who have purchased their device directly from O2 (within 14/28 days, can't remember which). If you wish to cancel an existing policy you can do so by dialing 202 and selection the option for insurance claims, a memeber of the insurance team will remove it from your account for you.

Hope this helps.

View solution in original post

MI5 · ‎20-04-2016

I have always believed anyone could take insurance with O2 regardless, however, I do know that they have recently made some changes.
Probably best to check with CS on 202 to see what they say.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-04-2016

It just says

You have to be with O2 and over 18 to get one of our insurance policies

https://www.o2.co.uk/shop/services/mobile-insurance

Edited...for spelling!!

Veritas Numquam Perit

Anonymous · ‎20-04-2016

Cs have no clue.
After talking to them for 20mins i didnt even get to cancel my old insurance.
The 3 people i spoke to had no idea

Anonymous · ‎20-04-2016

O2 are denying this!!
Soooo frustrating!!!

MI5 · ‎20-04-2016

Any particular reason for wanting O2 insurance?
There are much better policies available if you look on Google.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-04-2016

Don't CPW also do mobile and device insurance...?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎20-04-2016

Hi @Anonymous,

I'm Toby, the O2 Community Head. In what way did you communicate with cuastomer service when you were told all of this? Live Chat, on the phone or via social media?

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Cleoriff · ‎20-04-2016

As said there are better insurance policies out there. Mine is with my bank and is excellent value for money...

Veritas Numquam Perit

Anonymous · ‎20-04-2016

Thanksguys.
Not sure why i was going for o2.experience maybe? Not really had experience with anyone else...
Hi toby.it was a phone call. Got transferred to 2 different people who still couldnt help me and were then going to transfer me to a third but i couldnt wait

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