@Anonymous wrote:
I pre-ordered on Saturday.
10.1 Unless we’ve said otherwise and if you purchased your
Service directly from us (rather than one of our distributors),
you can cancel this Service Agreement before the end of
the 14 day Change-Your-Mind Period from the day after you
receive your SIM Card. This is in addition to any statutory
rights you may have. It applies as long as you give us notice
within this period either by returning your SIM Card to any
O2 shop or by calling customer service. Check our Website,
ask in an O2 shop or call customer service for details of our
Change-Your-Mind Period.
this is what they quote which is ambiguous regarding purchases at CPW
That's copy and pasted from O2's own terms and conditions for customers who purchase a contract directly through O2. It can be found here also http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement .
Essentially, it's saying 'this is what to do to tell us at O2 that you want to terminate your contract'. It's also implying that O2 themselves may not be able to intervene in situations where you take your contract out through other supplies, such as CPW, Ariel etc.
What it's not implying is that you don't have a 14 cancellation right with an O2 contract. In fact it specifically states "This is in addition to any statutory rights you may have".
If a CPW staff member implied this as tacid proof that you have no right to cancel your contract, I would be vary weary of dealing with that store again and would instead speak to their customer service team. But you will need to have a look at the T&Cs in the exact contract that you signed.
