Can't access my account

[Jonjames38]

Hi, I'm trying to access my account but each time I try to log in I get a message i will be texted a code, unfortunately I can't receive this as the number associated to the account is for a tablet which we lost a while ago.  I've updated the mobile number on the account but it's still showing the old number to verify it.  Is there anyway this can be changed so I can access my account and receive the verification code.  Thank you

[MI5 · Accepted solution]

@Jonjames38 

If you've added another number you should be able to select it from a drop down menu on the page requesting the code.

If not, contact O2 Guide: How to find help & contact O2 

[Jonjames38]

Thank you, it doesn't seem to show on the dropdown but when i view my details the new number shows in there.  I'll have another look and if can't solve it will ring customer service.