Need code via txt but sim cut off

[neBstress]

Hi all,

I'm hoping someone can help.

My sim appears to have been cut off due to some security issue. I can't make or receive calls and txts.

When I log into my online o2 account it states:

We need to send you a code to check that you’re supposed to have access to this account.

Choose one of these numbers you’d like us to send the code to.

But obviously if I go through with the request nothing happens because I can't receive txts.

I have no other phone here just the laptop, I've tried looking for a chat support option but no luck so far.

I am disabled and live alone so being able to make and receive calls & txts is very important to me, plus I'm going to get in a lot of trouble with friends and family for no contact and not being able to contact me they are going to worry a lot.

Appreciate any help or advice!

[pgn]

@neBstress - this is long, but it contains many avenues of help for people living with a disability:

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

Worth a shot?