cancel
Showing results for 
Search instead for 
Did you mean: 

Can't Top Up

Anonymous
Not applicable

Hi, 

 

Brand new phone, picked it up today - I can't seem to top up. I've received texts from o2 etc, so the sim seems to be activated, but I've had payments from two different cards declined. Have I missed a step in set up?

Message 1 of 11
7,808 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Message 2 of 11
7,690 Views
10 REPLIES 10

Anonymous
Not applicable
Message 2 of 11
7,691 Views

Anonymous
Not applicable
You can also top up using your banks ATM Machine or their app

http://www.mobiletopup.co.uk/?aid=24&gclid=CM3Jv6y7j8UCFYbItAod2B0AZg
Message 3 of 11
7,688 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:


Payg topping up....http://www.o2.co.uk/help/pay-and-go/topping-up#qs

http://www.mobiletopup.co.uk/o2

(Apologies if any of these have been mentioned by the time I have posted)

 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
7,683 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
As said, first top up needs to be via a voucher (for some odd reason)
Message 5 of 11
7,651 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
It's best to contact CS to register your card to your account but as said - first top up with a voucher or at an ATM.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 11
7,592 Views

Starry-eyed
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I joined O2 about 7 months ago and can never top up with a credit card, each month I go out to buy a voucher. Sometimes I forget my big bundle credit is running out and have to go out specially to get a voucher. It is very inconvenient and the one annoying down side to using O2. I have tried speaking to CS and am still having problems. What can I do? Pleas help!

Message 7 of 11
7,473 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Your card obviously hasn't been registered to your account. Why this should still be happening after 7 months I have no idea....You can set up automated payment via My O2 http://www.o2.co.uk/myo2

Have a look at this guide...it may give you more ideas...

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

but if you want to use your card you have to persevere by contacting CS

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
7,471 Views

Starry-eyed
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for your reply. I will follow these links up tomorrow when I am less tired and will report back when I get a breakthrough, thanks again.
Message 9 of 11
7,465 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Thats fine @Starry-eyed...PS I know what you mean by tired...with me it must be the heat....Confused

Veritas Numquam Perit

Girl in a jacket
Message 10 of 11
7,460 Views