Can anyone suggest a way of getting through to obtain a PAC Code?

[Anonymous]

I have tried without success to get through to customer services on more than 8 occasions today to cancel my contract and obtain a PAC Code. Have wasted over three hours on the phone / chat service

I have used the auto chat machine 5 times and they all end up by saying "just transferring you to the right team" and the chat always never follows through. ( I even waited 30 minutes one time to see what happened.)

The O2 shop locally also has no interest and seems to want to play no role in the process.

Does anyone know a phone number or a live e-mail address to customer service?

Thanks

[Anonymous · Accepted solution]

Get through to customer services and ask to be put through to Retentions?

The wait shouldn't be that long.

[Bambino]

Contract:

From your O2 mobile	202	Free
From a landline	0844 809 0202	5p / min†
From abroad	+44 844 809 0200	Free‡

Or Pay and Go:

From your O2 mobile	4445	25p per call
From a landline	0844 809 0222	5p / min*