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Can I prioritise WiFi calling over poor 4G/3G signal?

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Alderney01
Level 1: Joiner
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‎13-09-2018 22:57

‎13-09-2018 22:57

I have a Samsung S7 on contract that I bought specifically because I wanted the option to use WiFi calling. This is because I have poor 4G/3G signal at home (not no signal but very poor).

 

However when someone tires to call me, I can have Wfi calling turned on but it is trying to use the 4G/3G signal to answer the call which basically means the WiFi calling feature is useless.

 

Same applies to outgoing calls.

 

Is there a way I can effectively turn off 4G/3G at home so it only picks up via WiFi or prioritise Wifi over 4G/3G?

 

It’s very frustrating currently as I work from home most days and my mobile is basically useless for incoming calls. 

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MI5
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‎14-09-2018 06:45 - edited ‎14-09-2018 07:43

‎14-09-2018 06:45 - edited ‎14-09-2018 07:43

Turning on airplane mode will switch off the mobile signal completely, you  could then turn on WiFi for taking wifi calls.
Check your settings too as my OnePlus has the option to prioritize WiFi or mobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎14-09-2018 06:45 - edited ‎14-09-2018 07:43

‎14-09-2018 06:45 - edited ‎14-09-2018 07:43

Turning on airplane mode will switch off the mobile signal completely, you  could then turn on WiFi for taking wifi calls.
Check your settings too as my OnePlus has the option to prioritize WiFi or mobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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‎14-09-2018 15:59

‎14-09-2018 15:59

Hi @Alderney01, and welcome to the forum  I hope the suggestions above help, but it'd be great if you could come back to let us know if it worked for you or if you're after some further help!

 

Cheers @MI5 for the advice :smiley:

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