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Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

I have spoken to two advisors today, one on the web chat and another on the phone. I had to borrow a neighbours phone to make this call as i obviously dont have one (or a landline, never needed it until now i guess haha) 

 

So i'd rather not go to the neighbour again and ask to use thier phone lol. And i am home based work wise so dont have access to a work phone (as this was my personal, but also work phone) 

 

Unless, all this can be done in store?? - But you see what i am saying...effort! lol 

 

They dont make it easy do they! 

Posts: 84,445
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: Can I Collect In-store Earlier?

If the store has one in stock I can't see the problem in collecting one now and the store replace the stock with the one ordered. Or is that just too simple and giving too good customer service.

Like you say, they don't make it easy and seem inflexible as far as processes and procedures are concerned.

Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

This is hardly "terrible customer service" @Anonymous

You placed an order online for collection instore.
You have received notification that your order has been accepted.
You have been given a date just two days away for collection.

That sounds like pretty good customer service.

If you wanted to collect immediately then you should have upgraded instore.
Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

...And you're clearly not getting the point. This isn't even about the order. Its about the inability for O2 to cancel it when they should be able to and the inability for O2 to tell me why. 

 

Anyway, good news, after speaking to a 6th person, they accepted the fact that this was a system issue restricting them and crdited me £10 as a gesture of good will. Still no phone but at least theres some acceptance on their part. 

Posts: 100,508
Topics: 767
Registered: ‎14-01-2013

Re: Can I Collect In-store Earlier?

[ Edited ]

@Anonymous wrote:

...And you're clearly not getting the point. This isn't even about the order. Its about the inability for O2 to cancel it when they should be able to and the inability for O2 to tell me why. 

 

 


And I totally support that comment about cancellation @Anonymous it's a real piece of stupidity that you can't cancel before you receive the phone.

Even more silly when you know that the minute you get that phone in your hand, you can THEN cancel the contract within 14 days. We saw all this in September when the new iphone was released. People found out once they ordered they could get this phone more quickly by either going instore or directly to Apple. Advice was always given to these people to cancel the contract and get the phone elsewhere. Never created a problem and no-one was ever advised that they couldn't cancel

So now you have to hope that this phone is actually instore tomorrow. If it isn't, then O2 will have broken their contractual obligation to you.....and you will be well within your rights to cancel this order. Best of luck with it all Smiley Wink

*The Game Is On*

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Posts: 13,412
Topics: 83
Registered: ‎14-01-2014

Re: Can I Collect In-store Earlier?

Just wait, op gotta be sent bill for full phone value then refunded yet, right headache that one.



Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

Fortunately, i have been informed my phone is now at the store for pickup! 

 

Unfortunately, this news comes to me the rare occasion i am in London for work 

 

haha. 

 

Oh well.

Posts: 84,445
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: Can I Collect In-store Earlier?

Posts: 100,508
Topics: 767
Registered: ‎14-01-2013

Re: Can I Collect In-store Earlier?


@Anonymous wrote:

Fortunately, i have been informed my phone is now at the store for pickup! 

 

Unfortunately, this news comes to me the rare occasion i am in London for work 

 

haha. 

 

Oh well.


Damn and blast (to keep it clean)....LOL

Enjoy it ....as from tomorrow then....

*The Game Is On*

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Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

wow ik right .... im sorry to hear you are having soomany problems .

 

hopefully u can have your nice new phone in ur hand soon Smiley Happy

 

I think if you take o2 refresh u may be better going instore to do it or carphone warehouse Smiley Happy