o2 open - can it be used for upgrading over the phone/live chat or just instore?

[Anonymous]

Hi all,

Apologies if this has been asked several times. I read several posts on here but I was a little confused even after reading the FAQs.

I just wanted someone to help clarify when the o2 open code is valid. If I upgrade with an o2 representative on the phone or with a live chat person, will the o2 open code be valid and if so how would it be redeemed?

I was speaking to someone on the phone earlier and they insisted that it was valid although I saw on the guide it says once you have the code you need to take it to the shop and said I should follow the steps on the text message. The text message I received said you must take it to the store.

I read previous threads about sending the code to 2020 after texting OPEN, does this still work? And is that what I would use if upgrading on phone/instore.

Grateful if someone could clarify.

Many thanks,

[MI5]

You can try the text in method as we have heard it was still working but the T&C's now state you must go in store with your ID to prove eligibility within 28 days of starting the contract.

[MI5]

Latest terms here https://o2open.co.uk/O2Open/servlets/ShowFAQ

[Anonymous]

Thanks.

So if I upgrade over the phone / live chat then I would take my text to the o2 shop after the upgrade and inform them I've upgraded and show my work ID.

Is this correct?

[MI5 · Accepted solution]

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@Anonymous wrote:

Thanks.

So if I upgrade over the phone / live chat then I would take my text to the o2 shop after the upgrade and inform them I've upgraded and show my work ID.

Is this correct?

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Yes, perfect

[Anonymous]

Thank you for your help.

[jonsie]

You can try the text message first if you like, I'm fairly sure it is still an option.

[MI5]

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@Anonymous wrote:

Thank you for your help.  

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No problem