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Click and Collect

Ka11
Level 1: Joiner
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on ‎18-10-2024 10:15

on ‎18-10-2024 10:15

Hi

I wonder if anyone can help me. I place an order online on 3rd Oct for some phone case for click and collect instore and have been trying to cancel the order now for 2 weeks. I even went instore with ID and they told me I had to call o2 customer service cause they cant cancel instore. I called up customer service, they can pull up my account details but not the order number and was told not to collect it. After 7 days the order would automatic be cancelled and refunded.

 

Its been 2 weeks now and I have no success getting the order cancel since customer service cant pull up my order on their system.

 

Any help Thanks!
Ka

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MI5
Level 94: Supreme
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on ‎18-10-2024 10:26

on ‎18-10-2024 10:26

@Ka11 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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