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Anonymous
Posts: 0

Can I Collect In-store Earlier?

Hello,

I am wondering if you can help me. I just purchased an upgrade today and chose the collect in store method thinking i might be able to go and collect now. The problem is, Asper the email i recieved, I can’t collect until Thursday it seems.

 

Do you know if I can collect this sooner? My phone is broken, I use it for work purposes and I can’t afford not to have a phone until Thursday.

 

If I can’t, collect soonerdoes anyone know how easy it would be to cancel my order and just go to the shop now?

 

It’s an emergency. I can’t not be in communication from work.

Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Can I Collect In-store Earlier?

If you have used the click and collect service  the phone definitely wont be instore till the date given...and maybe not even then.

You probably would be well advised to cancel this order (check first by ringing the store to see if the phone you want is in stock) then go and collect the one you want...

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Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Can I Collect In-store Earlier?

Remember also that you could go to Carphone Warehouse and take out an O2 contract with them. (If the model you want is not instore at your local O2 shop)

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Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

Hmmm, i was just told by customer service i cant even cancel the order now...

Posts: 13,425
Topics: 83
Registered: ‎14-01-2014

Re: Can I Collect In-store Earlier?

Really? Which part of your legal rights did they lie about when you were told that?



Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Can I Collect In-store Earlier?

[ Edited ]

You were wrongly advised. You certainly can cancel

You haven't even received the phone yet and when you do you have a 14 day cooling off period in which to cancel...more info here...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

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Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

I used Click and Collect. Arrived a day earlier than was estimated in the email.

With reference to cancelling, if you don't want it, just don't collect it. After 7 days, it's sent back to the warehouse and considered cancelled.
Posts: 13,425
Topics: 83
Registered: ‎14-01-2014

Re: Can I Collect In-store Earlier?

In theory....



Anonymous
Posts: 0

Re: Can I Collect In-store Earlier?

Yeah, gave me some story about how the order is now "ready for dispatch" so they cant cancel it. Amazing isn't it?

 

Part of me is just bored of this whole terrible customer service experience. I might as well just wait. Its going to be more hassle to try and do something about it. Guess i am without a phone for a few days more. *sigh*

Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Can I Collect In-store Earlier?


@Anonymous wrote:

Yeah, gave me some story about how the order is now "ready for dispatch" so they cant cancel it. Amazing isn't it?

 

Part of me is just bored of this whole terrible customer service experience. I might as well just wait. Its going to be more hassle to try and do something about it. Guess i am without a phone for a few days more. *sigh*


It's a real pity that you just don't go ahead and cancel. Another advisor would more than likely confirm what I have said. you are under no contractual obligation until you receive the phone and are out of the cooling off period.

Did you read the link I provided?

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