Call waiting and Voice Mail

[Anonymous]

Can somebody, preferably O2 staff, confirm something for me.

I have an issue with Call Waiting not working and in my discussions with an O2 guru they informed me that you cannot have voice mail enabled at the same time as call waiting. I am sure that in the past I had call waiting and that if I rejected the waiting call that it sent the call to voice mail. I definately have messages on iPhone visual voice mail and I definately have had call waiting notifications in the past so this would seem to confirm that you can have both together. Am I missing anything? 

[MI5]

Is there still an option in the settings on an iPhone rather than using the dial codes?

[Anonymous]

Yes there is. I've tried setting it though both. It says it is enabled on both the code and the menu

[MI5]

It sounds like it has to be an account based issue then.
I suspect only CS can resolve it and although you've tried already, you're gonna have to keep trying until you get someone who can fix it for you.
I wouldn't mention VM to them though as it sounds like that is confusing them, just concentrate on getting CW working.

[Anonymous · Accepted solution]

Thanks for your help. I've just been on the phone to Apple and there were more than helpful. They talked me through the process of resetting the carrier settings and all works as it should - Including reject call waiting to voice mail.

[MI5]

Good to hear

[Anonymous]

You can always rely on Apples superior customer service 

[adamtemp64]

A reset network settings is the normal cure for voicemail and issues like that on an iPhone .

[Curr946]

I know late to the party, but I had a similar issue after i got a new sim. Glad your all sorted though.