Solved: Call forwarding

Anonymous · ‎03-01-2018

Hi There, I'm unable to call forward anymore with my iphone 5s... I have also tried **21* but get a page of error messages. I have been into the O2 shop and have live chatted 3-4 times but still the phone won't call forward to my other O2 number. Any help.would be appreciated

MI5 · ‎05-01-2018

I think I might know then.
Go to your MyO2 and look under device details.
If wifi calling is turned on, turn it off, wait 24 hours and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jezza1234 · ‎03-01-2018

Others have had this issue before. The link below may help

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Call-Forward-icon-keeps-appearing-here-s-...

MI5 · ‎03-01-2018

Are you contract or PAYG?
It's not possible to forward from a PAYG number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-01-2018

Hello @Anonymous how are you getting on with activating call forwarding?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎04-01-2018

Still no joy... no one can work outs what wrong!!!

gmarkj · ‎05-01-2018

Is the number you are trying to forward a pay monthly or a pay as you go account?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎05-01-2018

Both the number from and too are contract pay monthly numbers

MI5 · ‎05-01-2018

Dial ##002# to cancel all diverts and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-01-2018

Error performing request unknown error is what it comes back with

MI5 · ‎05-01-2018

I think I might know then.
Go to your MyO2 and look under device details.
If wifi calling is turned on, turn it off, wait 24 hours and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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