Call Divert

[Anonymous]

I am on a pay monthly contract, I have an iPhone SE, I am away to move to a rural location and therefore need to set up call divert for when I have no signal. I have tried to set it up in phone settings and I have tried the codes however neither work. The settings don't work, and I get error messages with the codes. Can anyone please advise?

[Anonymous]

If you have a wifi connection you can use TU over wifi

[Anonymous]

That link didn't work?

Also with being rural we only have satellite broadband and we are limited to data, so I just want to forward my calls when at home to the landline.

[Anonymous]

Call customer service to see what they can do or download TU from the App Store 

http://www.o2.co.uk/contactus

[jonsie]

TU is a good option.... 

Have you followed the steps here? 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

Info on TU here :

http://www.o2.co.uk/help/apps/tu-go

[MI5]

How to set up forwarding here but you need a mobile signal when you do it
http://www.dummies.com/consumer-electronics/smartphones/iphone/using-the-iphones-call-forwarding-and...

[Curr946]

I do the same when in Fk1 location. It doesn't cost to divert but you don't get texts etc.

[MercedesS · Accepted solution]

Hello @Anonymous

The technical team have been trying to find a general motive or cause for the issue, but it looks like the problem is complex, so please, if you are having issues with setting up or amending call diverts you need to call customer services so they can complete fault diagnostics and raise a case for it to be investigated, if needed. This isn’t something we can really do via the Community I’m afraid.

Talk to a guru and they should be able to help you!

And thanks again @Curr946, @MI5, @jonsie and @Anonymous for all the help! You are