Call Charges to Northern Ireland

[Bootsie127]

I have been reading on this board that call charges to Northern Ireland are included in your allowance. However when I asked customer services last week, before I made a call to N. Ireland, that the call will be charged as an International call. I queried this by replying that I was not calling the Republic of Ireland and once again the man from customer services was adamant that it would still be charged as an International call even though I pointed out that N.Ireland was part of the UK.  

[MI5]

Complete buffoons but not surprised these days unfortunately.

[Bootsie127]

Yes I’m aware of that, I’m pointing out the fact that the O2 customer service give the wrong answer to the question. 

[pgn]

All Northern Ireland land line numbers begin 028 and are part of the UK dialling plan, ergo included in your minutes allowance.

@Bootsie127 

[MI5]

Pretty sure that's understood already.

[pgn]

It clearly needs to be stated more often than necessary as VMO2 CS patently have no clue.

What a shower of shysters 🙄

[Oxonian]

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@pgn wrote:

It clearly needs to be stated more often than necessary as VMO2 CS patently have no clue.

What a shower of shysters 🙄

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Do we have any perception @pgn if Archana is a person or a AI chatbot ? ❓

[MI5]

Whatever it is, clearly needs retraining.

[pgn]

Either way:

[madasaf1sh]

I think it is more a geography lesson that is needed...  and is same as when they say Gibraltar is part of Spain... 

May be they need this in Cape Town or Manila 

[MI5]

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@madasaf1sh wrote:

I think it is more a geography lesson that is needed...  and is same as when they say Gibraltar is part of Spain... 

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Don't tell the Spanish it isn't !